Rewards Terms & Conditions

Zumbamboo (“Zumbamboo,” “we,” “our,” or “us”) offers the Zumbamboo Rewards loyalty program (the “Program”), which allows eligible members to earn Points, redeem Rewards, progress through membership tiers, and receive other benefits and perks.

These Zumbamboo Rewards Terms & Conditions (“Rewards Terms”) govern your participation in the Program.

By enrolling in or participating in Zumbamboo Rewards, you agree to these Rewards Terms and our Terms of Service and acknowledge that your personal information will be handled in accordance with our Privacy Policy.

If there is a conflict between these Rewards Terms and our Terms of Service specifically relating to the Rewards Program, these Rewards Terms will govern with respect to the Program.

 

 

1. Membership & Eligibility

Zumbamboo Rewards is free to join. No purchase is required to create a Rewards account.

To participate in the Program, you must:

  • have a valid Zumbamboo customer account and email address;

  • have the legal capacity to enter into a binding agreement; and

  • satisfy any other eligibility requirements displayed when you join the Program.

Program availability and certain Rewards or benefits may vary by country, shipping destination, or other eligibility requirements.

The Program is void where prohibited by applicable law.

Membership is intended for individual customers and may not be sold, transferred, assigned, or used for unauthorized commercial purposes.

 

 

2. Your Rewards Account

Each individual may maintain only one Zumbamboo Rewards account.

To ensure that your Points, purchases, and Rewards activity are tracked correctly, you should use the same email address whenever you shop with Zumbamboo or participate in the Rewards Program.

Purchases made using different email addresses are associated with separate customer accounts and cannot currently be merged into a single Rewards account.

If you believe Points are missing because you used another email address for an eligible purchase, please contact support@zumbamboo.com.

After verifying the relevant transaction and account information, Zumbamboo may make a manual Points adjustment where appropriate.

Any adjustment:

  • is subject to verification;

  • is made at Zumbamboo's discretion where permitted by applicable law; and

  • will not result in duplicate Points, qualifying spend, tier credit, Rewards, or other benefits for the same underlying transaction or activity.

You are responsible for maintaining accurate account information and protecting your account credentials.

Rewards accounts may not be shared, sold, transferred, or duplicated for the purpose of obtaining additional Points, Rewards, tier status, referral benefits, or other Program advantages.

 

 

3. Earning Points

Members may earn Zumbamboo Rewards points (“Points”) by completing eligible activities made available through the Program.

Current earning opportunities include:

  • Join the Program: 500 Points

  • Email sign-up: 100 Points

  • SMS sign-up: 100 Points

  • Qualifying purchases: Points earned according to the member’s current Rewards tier

  • Celebrate a Birthday: Points earned according to the member’s current Rewards tier

  • Write a review through a Judge.me review request email: 100 Points

  • Refer a Friend: 2,000 Points for an eligible referral

  • Place 3 Orders: 1,000 Points

  • Tier Entry: Points awarded when entering eligible tiers, as described in Section 9

Other promotional or bonus Point opportunities may also be made available from time to time and will be displayed through the Program.

Unless otherwise stated, an activity intended as a one-time earning opportunity may only earn Points once per eligible member.

Zumbamboo may introduce, modify, limit, suspend, or discontinue Point-earning opportunities from time to time. Additional eligibility conditions may apply to promotional or bonus Point opportunities.

 

 

4. Points Earned From Purchases

Members may earn Points on qualifying Zumbamboo purchases.

The number of Points earned per eligible dollar spent depends on the member’s current Rewards tier.

Current earning rates are:

Seedling: 10 Points per eligible $1 spent
Sprout: 12 Points per eligible $1 spent
Timber: 13 Points per eligible $1 spent
Grove: 15 Points per eligible $1 spent

Qualifying spend is determined according to the Program rules and settings applicable to the transaction.

Certain amounts, products, transactions, or fees may be excluded from Point earning, including, without limitation:

  • gift card purchases;

  • cancelled transactions;

  • refunded or credited amounts;

  • shipping charges;

  • taxes or duties;

  • excluded products or collections; or

  • other transactions identified as ineligible under the Program.

Points may not be earned more than once for the same eligible transaction.

 

 

5. Product Reviews

Eligible members may earn Points for submitting a qualifying product review through an eligible Judge.me review request email sent by Zumbamboo following a qualifying purchase.

Current reward:

100 Points for submitting an eligible review through the Judge.me review request email.

Reviews submitted directly through a product page, through another platform, or through any method that is not connected to an eligible Judge.me review request email may not qualify for Rewards Points.

Points are awarded for submitting an eligible review and are not conditioned on the review being positive or receiving a particular star rating.

Where required by applicable law or platform rules, Zumbamboo or its review provider may identify or disclose that a review was submitted in connection with a Rewards incentive.

Reviews must reflect the reviewer’s genuine experience and comply with applicable Zumbamboo and Judge.me review guidelines.

Zumbamboo may withhold or remove Points associated with fraudulent, duplicate, misleading, abusive, manipulated, or otherwise ineligible review activity.

 

 

6. Referrals

Eligible members may participate in the Zumbamboo referral program using the referral method provided through their Rewards account.

Current referral rewards may include 2,000 Points for an eligible referral.

A referral qualifies only when the requirements displayed in the applicable referral offer have been satisfied.

The following are not eligible for referral rewards:

  • self-referrals;

  • referrals involving duplicate or fabricated accounts;

  • fraudulent transactions;

  • attempts to obtain multiple Rewards for the same customer or transaction; or

  • other activity Zumbamboo reasonably determines to constitute misuse of the referral program.

Zumbamboo may withhold, cancel, or reverse referral Points where the underlying referral or transaction is cancelled, refunded, charged back, fraudulent, or otherwise determined to be ineligible.

Additional conditions may be displayed with a specific referral offer.

 

 

7. Birthday Rewards

Eligible members may receive birthday Points based on their current Rewards tier.

Current birthday rewards are:

Seedling: 1,000 Points
Sprout: 1,250 Points
Timber: 1,500 Points
Grove: 1,750 Points

Members may be required to provide birthday information within the period specified by the Program in order to qualify for a birthday reward.

Birthday information must be accurate and may be subject to restrictions regarding how frequently it can be added or changed.

Duplicate accounts or repeated changes to birthday information may not be used to obtain additional birthday Rewards.

Current birthday eligibility requirements will be displayed through the Program.

 

 

8. Membership Tiers

Zumbamboo Rewards currently includes four membership tiers:

Seedling

Entry tier available when an eligible customer signs up for Zumbamboo Rewards.

Earn 10 Points per eligible $1 spent

Current benefits include:

  • 100 Tier Entry Points;

  • 1,000 birthday Points.

Sprout

Available after reaching $150 in qualifying spend.

Earn 12 Points per eligible $1 spent

Current benefits include:

  • 500 Tier Entry Points;

  • 1,250 birthday Points; and

  • Free Economy Shipping to the U.S. and Canada on orders over $60.

Timber

Available after reaching $250 in qualifying spend.

Earn 13 Points per eligible $1 spent

Current benefits include:

  • 1,000 Tier Entry Points;

  • 1,500 birthday Points; and

  • Free Economy Shipping to the U.S. and Canada on orders over $60.

Grove

Available after reaching $350 in qualifying spend.

Earn 15 Points per eligible $1 spent

Current benefits include:

  • 1,500 Tier Entry Points;

  • 1,750 birthday Points; and

  • Free Economy Shipping to the U.S. and Canada on orders over $60.

Tier eligibility is based on qualifying spend, not on a member’s redeemable Points balance.

Points earned through non-purchase activities, including reviews, birthdays, referrals, or other engagement activities, do not by themselves increase qualifying spend toward a higher tier unless Zumbamboo expressly states otherwise.

Tier qualification is based on qualifying spend during a rolling 12-month period.

If a purchase used toward tier qualification is later cancelled, returned, refunded, credited, charged back, or otherwise becomes ineligible, Zumbamboo may adjust the corresponding qualifying spend and tier status.

 

 

9. Tier Entry Rewards & Benefits

Eligible members may receive additional benefits when they enter certain Rewards tiers.

Current Tier Entry Point rewards are:

  • Seedling: 100 Points

  • Sprout: 500 Points

  • Timber: 1,000 Points

  • Grove: 1,500 Points

Current tier benefits, including Points earning rates, birthday Points, Tier Entry Points, and applicable shipping benefits, are described in Section 8 and displayed through the Zumbamboo Rewards Program.

Benefits may be subject to additional requirements or restrictions, including geographic limitations, minimum purchase requirements, shipping-method restrictions, promotional exclusions, or product availability.

 

 

10. Redeeming Points

Eligible Points may be redeemed for fixed-value Rewards made available through the Program.

Current redemption options are:

  • 1,000 Points = $5 Reward

  • 2,000 Points = $10 Reward

  • 5,000 Points = $25 Reward

  • 10,000 Points = $50 Reward

Available redemption options and Point requirements may change from time to time. The applicable Reward value and any relevant conditions will be displayed before redemption through the Zumbamboo Rewards page, member account, or applicable redemption interface.

Individual Rewards may be subject to additional conditions, including minimum purchase requirements, eligible or excluded products, geographic limitations, expiration dates, or other restrictions displayed with the Reward.

Whether a Reward may be combined or “stacked” with another discount, coupon, promotion, gift card, or offer depends on the terms applicable to the specific Reward and transaction.

Members should review all conditions associated with a Reward before redeeming Points.

 

 

11. Value & Transferability of Points

Points are promotional loyalty currency that may only be used within the Zumbamboo Rewards Program.

Points:

  • have no cash value outside the Program;

  • do not constitute cash, property, or a financial account;

  • cannot be exchanged directly for cash;

  • cannot be sold or resold;

  • cannot be transferred between members or accounts;

  • cannot be brokered, bartered, assigned, or pledged; and

  • may only be used for Rewards made available through the Program.

Any attempted sale, transfer, manipulation, or unauthorized use of Points or Rewards may result in the cancellation of the affected Points or Rewards and may result in suspension or termination of Program participation.

 

 

12. Point Expiration

Points may be subject to expiration according to the Program settings applicable at the relevant time.

Where Points expire, applicable expiration conditions may be displayed within the member's Rewards account or otherwise communicated through the Program.

Members are responsible for monitoring their Points balance and any applicable expiration information.

Expired Points cannot ordinarily be reinstated except at Zumbamboo's discretion or where required by applicable law.

 

 

13. Returns, Refunds, Cancellations & Adjustments

If an order or part of an order associated with Points or qualifying tier spend is later cancelled, returned, refunded, credited, charged back, or otherwise reversed, Zumbamboo may adjust the corresponding:

  • Points;

  • qualifying spend;

  • tier progress;

  • tier status; or

  • other Program benefits associated with that transaction.

For partial refunds or adjustments, any Rewards adjustment may correspond to the affected portion of the transaction.

If Points associated with a subsequently cancelled or refunded transaction have already been redeemed, Zumbamboo may adjust the member's Points balance accordingly.

Rewards, coupons, discounts, or other benefits used on a transaction that is subsequently cancelled, returned, or refunded may not automatically be restored or reissued.

Returns, refunds, and exchanges remain subject to Zumbamboo's separate Refund Policy.

 

 

14. Missing Points & Multiple Email Addresses

Members should use the same email address for all eligible purchases and Rewards activities to ensure Points and Rewards activity are associated with the correct account.

Purchases made using different email addresses are associated with separate customer accounts and cannot currently be merged into a single Rewards account.

If you believe Points are missing because you used another email address for a qualifying purchase, please contact:

support@zumbamboo.com

Zumbamboo may, after verifying the relevant transaction and account information, manually adjust eligible Points where appropriate.

Manual adjustments will not result in duplicate Points, qualifying spend, tier credit, Rewards, or other benefits for the same underlying transaction or activity.

 

 

15. Incorrect Points, Rewards or Tier Activity

Zumbamboo may correct errors affecting Points balances, qualifying spend, Rewards, or tier status where reasonably necessary to maintain accurate Program records.

Such adjustments may be made in connection with:

  • technical or system errors;

  • duplicate transactions;

  • incorrect Points awards;

  • cancelled or refunded purchases;

  • chargebacks;

  • account misuse; or

  • other circumstances in which Program activity does not accurately reflect an eligible transaction or activity.

 

 

16. Program Communications

Members may receive operational communications concerning their Rewards account, including information relating to:

  • Points;

  • Rewards;

  • tier status;

  • account activity;

  • Program changes;

  • security; or

  • other membership matters.

Consent to promotional email and SMS marketing is governed separately by the applicable marketing consent requirements.

Where a particular Points activity or Reward requires subscribing to a marketing channel, that requirement will be disclosed as part of the relevant activity or offer.

Unsubscribing from promotional marketing communications does not by itself close your Zumbamboo Rewards account.

However, you may no longer qualify for benefits expressly requiring participation in a particular communication channel.

 

 

17. Fraud, Abuse & Program Integrity

Zumbamboo reserves the right to review Rewards activity and take reasonable measures to protect the integrity of the Program.

Zumbamboo may withhold, reverse, remove, or correct Points, Rewards, qualifying spend, or tier status associated with:

  • fraud;

  • duplicate accounts;

  • account sharing;

  • fabricated transactions;

  • referral abuse;

  • review manipulation;

  • unauthorized Rewards activity;

  • cancellations or refunds;

  • chargebacks;

  • technical or system errors; or

  • other conduct that violates these Rewards Terms.

Zumbamboo may suspend or terminate participation in the Program where it reasonably determines that a member has engaged in fraud, abuse, manipulation, or misuse of the Program.

 

 

18. Leaving the Program

You may request to leave Zumbamboo Rewards by contacting:

support@zumbamboo.com

Leaving or closing your Rewards membership may result in forfeiture of unused Points, unredeemed Rewards, tier status, and other Program benefits, subject to applicable law.

Leaving Zumbamboo Rewards does not necessarily delete your general Zumbamboo customer account or personal information.

Requests concerning personal information are governed by our Privacy Policy and applicable law.

 

 

19. Changes to the Rewards Program

Zumbamboo may modify the Program from time to time, including changes to:

  • Point earning rates;

  • Points required for Rewards;

  • Rewards values;

  • available Rewards;

  • earning activities;

  • tier thresholds;

  • tier benefits;

  • qualifying spend rules;

  • Point expiration rules;

  • eligible products or transactions;

  • referral benefits; or

  • other Program features.

Where appropriate or required by applicable law, material changes may be communicated through the Zumbamboo website, Rewards page, member account, email, or other reasonable means.

Changes will not ordinarily invalidate Rewards that were validly redeemed before the change, except where an adjustment is necessary because of fraud, error, cancellation, refund, chargeback, or another violation of these Rewards Terms.

 

 

20. Suspension or Termination of the Program

Zumbamboo may suspend, replace, or discontinue the Rewards Program, in whole or in part, subject to applicable law.

If the Program is discontinued, Zumbamboo may establish a reasonable period during which eligible members may redeem existing Points or Rewards where appropriate and permitted by law.

Zumbamboo may terminate an individual member's participation without providing such a redemption period where the termination results from fraud, abuse, manipulation, or another violation of these Rewards Terms.

 

 

21. Program Availability & Technical Issues

Zumbamboo does not guarantee that the Rewards Program, Rewards page, account portal, Points balance, or redemption features will always operate without interruption, delay, or error.

Temporary technical issues, third-party service interruptions, maintenance, incorrect data, or other circumstances may affect the display or processing of Program activity.

Zumbamboo may correct Program records where reasonably necessary to reflect eligible Program activity accurately.

 

 

22. Privacy

Participation in Zumbamboo Rewards may involve the collection and processing of information relating to:

  • your customer account;

  • purchases;

  • Rewards activity;

  • Points balance;

  • tier status;

  • referrals;

  • reviews;

  • preferences; and

  • other interactions with Zumbamboo.

Our collection, use, disclosure, retention, and protection of personal information are governed by Zumbamboo's Privacy Policy and applicable law.

 

 

23. Limitation of Liability

To the fullest extent permitted by applicable law, participation in Zumbamboo Rewards is subject to the disclaimers and limitations of liability contained in Zumbamboo's Terms of Service.

Zumbamboo does not guarantee uninterrupted access to the Program or guarantee that Program systems will always be free from technical errors.

Nothing in these Rewards Terms excludes, limits, or modifies any consumer right or remedy that cannot legally be excluded, limited, or modified.

 

 

24. Terms of Service & Governing Law

These Rewards Terms supplement Zumbamboo's Terms of Service.

Except where these Rewards Terms expressly provide otherwise with respect to the Rewards Program, Zumbamboo's Terms of Service continue to govern your use of Zumbamboo's website, products, purchases, and services.

These Rewards Terms are governed by and construed in accordance with the governing-law provisions contained in Zumbamboo's Terms of Service.

 

 

25. Severability & No Waiver

If any provision of these Rewards Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in effect.

Zumbamboo's failure or delay in exercising any right under these Rewards Terms does not constitute a waiver of that right.

 

 

26. Updates to These Rewards Terms

Zumbamboo may revise these Rewards Terms from time to time.

The most current version will be posted with the applicable Last Updated date.

Your continued participation in the Rewards Program after revised Rewards Terms take effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If you do not agree with revised Rewards Terms, you may discontinue participation in the Program.

 

 

27. Contact Us

If you have questions about Zumbamboo Rewards, missing Points, Rewards, tier status, or these Rewards Terms, please contact:

support@zumbamboo.com

Zumbamboo is owned by LUV FASHION CO., LTD.

For current legal entity details, business address, registration information, and other company contact information, please refer to the Zumbamboo Terms of Service.